Knowledge Base

Training your AI agent with your content ensures that it understands your brand, products, and services, allowing it to provide accurate and relevant responses in conversations.

We use a training assistant to train your chatbot with your data. Here's a guide to the various methods supported by Aicado:

Adding Entire Website or Single Page or Crawl via Sitemap We can crawl your entire website, a single page, or use your sitemap to target specific sections. However, each page crawl consumes 1 credit. We suggest adding only your support center content to ensure the bot learns from the most relevant information.

Adding Custom Text Content If you need to add custom text to enhance the AI's knowledge about specific topics, you can simply input the text into the training assistant. This method allows for personalized training, aligning the bot with your specific needs and preferences.

Adding JSON or NDJSON You can also enhance the AI's knowledge by adding data in JSON or NDJSON format. This method allows for structured input that can be tailored to your specific requirements.

Adding PDF Content You can add PDF files containing important information to train the AI. Whether it's product manuals, guides, or other textual data, this feature enables the bot to learn directly from your existing documents.

If users cannot get answers from the AI, you can track these interactions in the inbox and add the unanswered questions as custom questions and answers. This enables the AI to learn from real interactions, continually improving its ability to assist users.