Troubleshooting
Why can’t I embed my AI Agent?
If you’re using the Embed option with domain restriction, make sure the domain you embedded matches the one you selected from the domain list, and don’t forget to click Save.
If you’re embedding without domain restriction, your agent should work across all domains — just remember to hit Save after making changes.
For more details, check the "Embed Guide" or contact support if the issue continues.
Why is the AI output not accurate or relevant?
Ensure that the input data you provide is clear and specific. Ambiguous or incomplete inputs can lead to less accurate results. Reviewing and refining your input can often improve the output quality. Additionally, check if there are any updates or improvements to the AI model that you can apply.
The AI ​​Agent embed I created works in the HTML I put on the page, but it does not appear as a chatbot (in the corner). What should I do?
If you want to use your embed as a chatbot, you need to follow these steps:
Step 1 - In the Publish tab, make sure you select the "Snapped" tab. Don't forget to customize it according to your brand.
Step 2 - Go to the Bubble app's settings and click on the "SEO/metatags" tab. After scrolling down a bit, you will see the "Advanced settings". Paste the codes you see in the photo above into the relevant fields here.
Above, we're using Bubble as an example to illustrate where the embed code should be placed. If you’re using another platform, the process is similar — simply paste the embed code into the appropriate section of your site (such as an header, or body).
This way, your AI Agent will appear correctly no matter which platform you’re using.
Why is the Aicado.ai service slow?
Service speed can be affected by multiple factors including server load, internet connection, and the complexity of the task. Try running the service during off-peak hours or check your internet connection. You can also monitor the service status on our status page to see if there are any ongoing issues.
When I create an embed, this screen appears. What should I do?
Make sure you are logged into your account. Check your domain (without https://). Go to the Embed Guide page and check your steps. If you still have questions, please contact us.
Why is my API key not working?
Make sure your API key is entered correctly. Also, verify that your account is in good standing and not suspended. If the issue persists, generate a new API key from your account settings.
Why am I not receiving email notifications?
Check your spam or junk folder to ensure that emails from Aicado.ai are not being filtered. Also, verify that your email address is correctly entered in your account settings and that notifications are enabled.
What kind of events can trigger a webhook?
Webhooks can be triggered by various events depending on the service you are using. Common examples include user sign-ups, purchases, or any specific activity within the application that you want to monitor.
I think I have connected my domain correctly, but my embed is not working. What should I do?
To successfully utilize the embed module on Aicado, it is essential to correctly connect your domain. Some platforms, like Wix, offer a domain cloaking feature that might display a different domain than the actual one being used. This can lead to confusion, as the domain you perceive may not be the true domain of your site.
To address this issue, we have developed a tool designed to accurately identify your current domain. By embedding this widget into your application, you can preview it and determine the exact domain being used. This ensures that everything is correctly configured and working as expected.
Check out this page to learn how to use the domain widget.
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